Eatsmaa

Premium Snacks & Dry Fruits

Terms and Conditions

Terms and Conditions for Eatsmaa.com

Last Updated: 10-03-2025

Please carefully read these Terms and Conditions ("Terms") before using the services offered by Eatsmaa.com ("Website", "we", "our", "us"). By accessing or using the Website, you agree to abide by these Terms. If you do not agree to these Terms, you must refrain from using the Website or any of its services. These Terms govern the use of our Website, purchase of products, and all transactions made through the Website.

1. General Information

1.1 Acceptance of Terms

By accessing or using Eatsmaa.com, you agree to these Terms and Conditions, as well as any additional guidelines or rules that are posted on the Website from time to time. These Terms apply to all visitors, users, and others who wish to access or use the services provided by Eatsmaa.com.

1.2 Modification of Terms

We reserve the right to update, modify, or change these Terms at any time, at our sole discretion. Any changes to these Terms will be posted on this page, and the "Last Updated" date will be revised accordingly. By continuing to use the Website after such changes are posted, you agree to be bound by the updated Terms.

1.3 Eligibility

To use Eatsmaa.com, you must be at least 18 years old or possess the legal consent of a parent or guardian. If you are under 18, you must use the Website with the supervision or consent of a parent or guardian who agrees to these Terms on your behalf.

2. Account Registration

2.1 Creating an Account

In order to make purchases or access certain services on Eatsmaa.com, you may be required to create an account. When registering, you agree to provide accurate, complete, and current information about yourself. It is your responsibility to maintain the confidentiality of your account credentials, including your username and password.

  • Account Security: You are responsible for safeguarding your login credentials and agree to notify us immediately if you suspect unauthorized access to your account.
  • Accuracy of Information: By registering on the Website, you affirm that the information you provide is accurate and up to date. If your details change, you agree to update your account information promptly.

2.2 Termination of Account

We reserve the right to suspend or terminate your account at any time, without prior notice, for any behavior that violates these Terms or any illegal or harmful actions, including but not limited to:

  • Fraudulent or suspicious activity
  • Failure to adhere to our policies
  • Attempts to harm our Website, its security, or other users

Upon termination, you will no longer be able to access your account or make any further purchases.

3. Products and Services

3.1 Product Information

Eatsmaa.com strives to provide accurate descriptions, images, and prices of all products on the Website. However, we do not guarantee the accuracy, completeness, or reliability of this information, and errors may occasionally occur. If there is an error in pricing or product details, we reserve the right to correct it before fulfilling your order.

  • Product Descriptions: We aim to provide detailed descriptions of the products, including ingredients, nutritional facts, and storage information. However, please be aware that variations in packaging or labeling may occur, and we encourage you to verify any information before purchase.
  • Allergy Information: If you have specific allergies or dietary restrictions, please carefully check the product descriptions or contact us for further details before making a purchase.

3.2 Pricing and Availability

Prices of products are subject to change without notice. Availability of products is also subject to stock levels and market conditions. In cases where a product is out of stock or unavailable, we will inform you and either suggest a suitable alternative or cancel your order, offering a refund if payment has already been made.

  • Taxes and Additional Fees: Prices do not include taxes, shipping costs, or other applicable fees, which will be added at the time of checkout.

3.3 Order Acceptance and Cancellation

When you place an order, it represents an offer to buy the products listed at the specified price, subject to availability. We reserve the right to refuse or cancel any order for reasons such as:

  • Inaccurate pricing or product information
  • Product unavailability
  • Fraudulent or suspicious transactions

You will be notified if your order is canceled, and any payments will be refunded.

4. Payment

4.1 Accepted Payment Methods

We accept a variety of payment methods to ensure a secure and convenient shopping experience. Accepted methods include:

  • Credit cards (Visa, MasterCard, American Express, etc.)
  • Debit cards
  • PayPal
  • Bank transfers (where applicable)

Payment is required at the time of order placement. If your payment is declined or if any payment issues occur, your order may be canceled.

4.2 Security

We employ encryption technologies and secure payment gateways to protect your financial information. However, we are not liable for any security breaches or unauthorized access that may occur beyond our control.

4.3 Billing Information

You agree to provide accurate billing information, including your full name, address, contact details, and payment details. Any changes to your billing information must be updated promptly to avoid delays in processing your order.

5. Shipping and Delivery

5.1 Shipping Methods

We offer a variety of shipping options, and delivery charges may vary based on the shipping method and destination. We strive to deliver your products as quickly as possible, but delivery times can vary depending on your location and availability of products.

  • Shipping Timeframes: Orders within Kerala will typically arrive within 3 business days, while orders outside Kerala may take 6 business days. Please check the estimated delivery time during checkout.

5.2 Shipping Restrictions

Currently, we ship to select regions and countries. If we are unable to ship to your location, you will be notified at the time of checkout, and any payments made will be refunded in full.

5.3 Risk of Loss

Once your order has been shipped and handed over to the carrier, the risk of loss passes to you. We are not responsible for any damage or loss that occurs after the product has been dispatched.

6. Returns and Refunds

6.1 Return Policy for Edible Items

As we specialize in the sale of food products, we are unable to accept returns of opened products due to hygiene and safety concerns. However, we do want to ensure that our customers are fully satisfied with their purchases.

  • Damaged or Incorrect Items: If you receive an item that is damaged, defective, or different from what you ordered, you must notify us within 2 days of receiving the product. We may request photographic evidence of the damage or error.
    • Solution: If a product is found to be defective or incorrect, we will offer a full refund or replacement, at your preference. We will cover the cost of return shipping for damaged or incorrect items.
  • Non-Delivery or Missing Items: If your order does not arrive within the expected timeframe or items are missing, please contact us immediately. We will either dispatch a replacement or issue a refund for the missing item(s).

6.2 Refund Process

Refunds will be issued to the original method of payment and typically take 15 business days to process. Please note that any shipping charges are non-refundable.

6.3 Exceptions

For hygiene and safety reasons, Eatsmaa.com cannot accept returns or provide refunds for opened food products. It is your responsibility to ensure that you order the correct items and check the product details, especially if you have specific allergies or dietary restrictions.

7. User Conduct

7.1 Prohibited Activities

By using our Website, you agree not to:

  • Engage in fraudulent activities
  • Impersonate any individual or entity
  • Upload harmful content (such as viruses, malware, or other malicious software)
  • Violate any intellectual property rights
  • Disrupt or interfere with the Website or its services

7.2 Content Ownership

All content on Eatsmaa.com, including text, images, logos, and trademarks, is the intellectual property of ADAM Food Industries or its licensors. You are prohibited from using, copying, or distributing any content without prior written consent.

8. Privacy and Data Collection

8.1 Privacy Policy

Your use of Eatsmaa.com is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.

9. Limitation of Liability

9.1 No Warranties

Our Website and services are provided on an "as-is" basis, without any warranties, express or implied. We do not guarantee the accuracy or completeness of the content on the Website, nor do we guarantee that the Website will always be accessible or free from errors.

9.2 Limitation of Liability

To the fullest extent permitted by law, ADAM Food Industries and Eatsmaa.com will not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or the products purchased through it.

10. Indemnification

You agree to indemnify and hold harmless Eatsmaa.com, its employees, officers, agents, and affiliates from any claims, damages, or expenses (including legal fees) arising from your use of the Website, your breach of these Terms, or your violation of any third-party rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kerala, India. Any legal disputes related to these Terms will be resolved exclusively in the courts located in Kasargod, Kerala, and you consent to the jurisdiction and venue of these courts.

12. Dispute Resolution

If you have a dispute with Eatsmaa.com, we encourage you to contact us directly to attempt to resolve the matter informally. If we cannot reach a resolution, disputes will be resolved through arbitration under the rules of the Kerala Arbitration Association.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, government regulations, or other unforeseen events.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms and our Privacy Policy represent the entire agreement between you and Eatsmaa.com regarding your use of the Website. Any prior agreements or understandings are superseded by this agreement.

16. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

  • Email: adamfoodindustries2024@gmail.com
  • Phone: +91 7560902502
  • Address: ADAM Food Industries, Chittalikal, Kasargod, Kerala