Eatsmaa

Premium Snacks & Dry Fruits

Payment Policy

Payment Policy for Eatsmaa.com

Last Updated: 10-03-2025

At Eatsmaa.com, we are committed to providing a secure, convenient, and smooth payment experience for all our customers. This Payment Policy outlines the types of payments we accept, the security measures we take, and the payment-related procedures for your purchases on our website.

Please read this policy carefully before making a purchase. By using our website and making a purchase, you agree to comply with the terms of this Payment Policy.

1. Accepted Payment Methods

We accept a variety of payment methods to make the shopping experience easy and secure for all our customers. The following payment methods are available on Eatsmaa.com:

  • Credit Cards: We accept major credit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB (where applicable)
  • Debit Cards: We also accept debit cards that are supported by major banks and payment gateways.
  • Net Banking: You can pay directly from your bank account through net banking for supported Indian banks.
  • UPI Payments: We support UPI (Unified Payments Interface) payments for customers in India, allowing you to make quick and secure payments directly from your mobile.
  • PayPal: For international customers, PayPal is available as a payment method (only for international orders, if applicable).
  • Cash on Delivery (COD): Available for select areas within Kerala. You can pay in cash when the delivery is made to your doorstep.
  • Bank Transfer: We accept payments via direct bank transfers for larger orders or upon request. Bank transfer details will be provided at checkout if this method is selected.
  • E-wallets: We also accept payments through popular e-wallets like PhonePe, Google Pay, Amazon Pay, etc. where applicable.

2. Payment Currency

  • All transactions on Eatsmaa.com are processed in Indian Rupees (INR).
  • For international transactions (if applicable), the payment will be converted to INR based on the current exchange rate, and additional conversion fees may apply, depending on your payment provider.

3. Payment Security

At Eatsmaa.com, we take the security of your payment information seriously. We use industry-standard encryption and secure payment gateways to protect your personal and financial information during transactions. All payment details entered on our website are securely encrypted using SSL (Secure Socket Layer) technology.

  • PCI DSS Compliant: We ensure that all payment processing is compliant with the Payment Card Industry Data Security Standards (PCI DSS).
  • Two-Factor Authentication (2FA): Some payment methods may require 2FA as an added layer of security for online transactions.
  • Third-party Payment Processors: We partner with trusted third-party payment gateways (such as Razorpay, PayPal, etc.) to securely process all transactions. These gateways use secure encryption methods to safeguard your data.

4. Payment Confirmation and Order Processing

  • Payment Confirmation: Once you submit your payment, you will receive an email confirmation detailing your payment, order, and a receipt of your transaction.
  • Order Processing: Once your payment is successfully processed, we will begin processing your order. If there are any issues with your payment (e.g., declined card, payment failure), we will notify you via email and request a resolution before processing your order.
  • Payment Failures: If your payment is declined or fails, please check the details you entered (e.g., card number, expiry date, CVV, etc.) and try again. If you continue to experience issues, you may contact your bank or payment provider for assistance. You may also choose an alternative payment method.

5. Billing and Shipping Address Verification

For security reasons, we may verify the billing and shipping addresses you provide during the checkout process. If we encounter any discrepancies, we will contact you to confirm the details before proceeding with the order.

  • Billing Address: The billing address should match the address associated with the payment method you are using. This helps to prevent fraudulent activity.
  • Shipping Address: The shipping address is where your order will be delivered. Please ensure that this address is accurate and complete to avoid delays.

6. Payment Issues and Refunds

  • Payment Declined or Reversed Transactions: In the event of a declined or reversed transaction, we will inform you via email and attempt to resolve the issue. If the payment issue is not resolved, the order may be canceled, and no further action will be taken until the payment is successfully processed.
  • Refunds for Canceled or Returned Orders:
    • Refund Method: Refunds will be issued to the same payment method that was used to place the original order.
    • Refund Timeframe: Refunds are processed within 15 business days of the order being canceled or the return being confirmed. However, it may take additional time for the refund to appear in your account due to varying processing times of different banks or payment providers.
    • Partial Refunds: If only part of your order is returned or canceled, a partial refund will be issued for the returned products.
  • Charges for Bank Transfers: If you paid using a bank transfer or e-wallet, please note that any associated transaction fees or conversion charges may be non-refundable.

7. Currency Conversion Fees

If you are shopping from outside India and using an international payment method such as PayPal, your bank or payment provider may charge a currency conversion fee for converting your payment from your local currency to Indian Rupees (INR). These fees are not controlled by Eatsmaa.com, and you are responsible for any additional charges related to currency conversion.

8. Security Measures for Cash on Delivery (COD)

If you choose Cash on Delivery (COD) as your payment option, please ensure that you have the exact amount ready for the delivery. COD orders are only available in select areas within Kerala. For COD orders:

  • Confirmation: Once your COD order is confirmed, you will receive an email with your order details and an estimated delivery date.
  • Payment at Delivery: The payment must be made in cash to the delivery agent at the time of delivery. We do not accept cheques, bank transfers, or digital wallets for COD payments.
  • Failed COD Deliveries: If the delivery attempt fails (e.g., customer unavailable or unable to provide the exact amount), the order may be canceled, and additional delivery charges may apply for redelivery.

9. Taxes and Additional Charges

  • GST and Taxes: All prices listed on Eatsmaa.com are inclusive of Goods and Services Tax (GST) and any other applicable taxes, unless otherwise stated. The applicable tax will be included in your final total at checkout.
  • Shipping and Handling Fees: Any applicable shipping fees, handling charges, or delivery surcharges will be clearly displayed during checkout.
  • Customs Duties (for International Orders): If you are ordering from outside India, you may be subject to customs duties or import taxes based on your country’s regulations. These fees are the responsibility of the customer and are not included in the order total. We advise checking with your local customs authority for any additional charges before placing an international order.

10. Changes to Payment Policy

We may revise this Payment Policy at any time. Any changes to this policy will be updated on this page, with the "Last Updated" date modified accordingly. By continuing to use our services after the updates are posted, you agree to be bound by the revised terms.

11. Contact Us

If you have any questions or concerns regarding your payment or the payment process, please feel free to contact us at:

  • Email: adamfoodindustries2024@gmail.com
  • Phone: +91 7560902502
  • Address: ADAM Food Industries, Chittalikal, Kasargod, Kerala

By making a purchase on Eatsmaa.com, you agree to comply with the terms and conditions outlined in this Payment Policy.