Return & Refund Policy

Return and Refund Policy for Eatsmaa.com

Last Updated: 10-02-2025

At Eatsmaa.com, we take great pride in offering high-quality snacks and edible products to our customers. However, we understand that sometimes situations may arise where you need to return or request a refund for your purchase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for edible products purchased through our website.

Please read this policy carefully before making a purchase. By placing an order with Eatsmaa.com, you agree to the terms and conditions outlined in this Return and Refund Policy.

1. Return Policy

Due to the nature of our products being edible, we generally do not accept returns unless the following conditions apply:

1.1 Damaged or Defective Products

Damaged or Defective Products upon Delivery: If you receive a product that is damaged or defective, please contact us within 2 days of receiving your order. We will assess the issue and arrange for a replacement or a full refund for the damaged product(s).
Product Quality Issues: If the product does not meet our quality standards (e.g., expired, spoiled, or tampered with), we will gladly provide a refund or send a replacement. Please contact us with clear photographic evidence of the issue.

1.2 Incorrect Product Received

If you receive an incorrect product (i.e., the item delivered does not match the item you ordered), please contact us within 2 days of receiving your order. We will arrange for the correct product to be shipped to you at no additional cost.

2. Refund Policy

Our goal is to ensure complete satisfaction with your purchase. If a refund is applicable, we will issue it based on the following conditions:

2.1 Eligible Refund Scenarios

Damaged or Defective Products: If you receive a damaged or defective product, we will offer a full refund or replacement, depending on your preference.
Incorrect Products: If we sent you an incorrect product, we will issue a full refund or replacement for the item(s) in question.
Lost or Delayed Shipments: If your order is confirmed lost by the carrier or is significantly delayed (more than 10 days] beyond the expected delivery date), you are eligible for a full refund or a replacement, depending on your preference.

2.2 Non-Refundable Scenarios

We do not offer refunds in the following cases:

Change of Mind: Due to the perishable nature of our products, we do not accept returns or issue refunds for any change of mind after the product has been delivered.
Incorrect Delivery Information: If you provide incorrect or incomplete shipping details that lead to the order being undelivered or delayed, we will not be responsible for issuing a refund. It is your responsibility to ensure that the correct shipping address is provided.
Opened or Used Products: We cannot accept returns or issue refunds for products that have been opened, consumed, or tampered with.

3. How to Request a Return or Refund

If you are eligible for a return or refund, follow these steps:

3.1 Contact Customer Support

To request a return or refund, please contact our Customer Support team at +91 7560902502. Provide the following information:

Order number
Photos of the damaged, defective, or incorrect item(s) (if applicable)
A brief description of the issue

3.2 Assessment and Resolution

Once we receive your request, our customer service team will assess the issue and get back to you within 5 business days. If your request is approved, we will arrange for:

Refund: We will process your refund within 15 business days of approval.
Replacement: We will send a replacement product to you, subject to availability. If the replacement product is unavailable, a full refund will be provided.

Refunds will be issued via the original payment method used for the order. Depending on your bank or payment provider, it may take 10 additional business days for the refund to be reflected in your account.

4. Refund Method

Refunds will be processed using the same payment method that was used for the original purchase. The refund process generally takes 15 business days to be completed. However, please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Credit/Debit Card: Refunds will be credited to the original card.
UPI and Wallet Payments: Refunds will be processed to the same UPI ID or wallet account used for the purchase.
Bank Transfers: If you made a payment through bank transfer, the refund will be processed to the same bank account used.

5. Order Cancellations

You may cancel your order before it has been shipped. If you request a cancellation before the shipment, we will issue a full refund. However, once the order has been shipped, it is subject to our Return Policy and cannot be canceled.

If you wish to cancel an order, please contact us immediately at +91 7560902502. If your order has already been shipped, it will be subject to the return and refund process outlined above.

6. Return Shipping Costs

For Damaged, Defective, or Incorrect Products: If the return is due to an issue on our end (damaged, defective, or incorrect product), we will cover the cost of return shipping.
For Non-Defective Products: Since our products are perishable and cannot be returned once opened, we do not accept returns for change of mind. As such, we do not cover return shipping for non-defective returns.

If you are eligible for a refund and need to return the product, we will provide you with a return shipping label.

7. Processing Time for Returns and Refunds

Once we receive the returned product (if applicable), the refund or replacement process will be completed within 5 business days. However, depending on the payment method and bank processing times, it may take additional time for the refund to reflect in your account.

If you requested a replacement, it will be shipped to you within 5 business days after your return request is approved.

8. Changes to the Return and Refund Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. We encourage you to review this policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions regarding our Return and Refund Policy or need further assistance, please contact our customer support team:

Email: adamfoodindustries2024@gmail.com
Phone: +91 7560902502
Address: ADAM Food Industries, Chittalikal, Kasargod, Kerala

By purchasing products from Eatsmaa.com, you agree to the terms and conditions outlined in this Return and Refund Policy.