Shipping Policy

Shipping Policy for Eatsmaa.com

Last Updated: 10-03-2025

At Eatsmaa.com, we strive to provide an efficient and smooth delivery experience for our customers. Our shipping policy outlines the shipping methods, costs, delivery timeframes, and related procedures to ensure that your orders are delivered safely and in a timely manner.

1. Shipping Methods

We offer a range of shipping options depending on your location. Our goal is to provide a balance of affordability and speed to meet your needs. Shipping methods may vary based on the size and weight of your order, as well as the destination.

Available Shipping Methods:

Standard Shipping: Our standard shipping option is the most affordable but may take longer for delivery.
Express Shipping: For faster delivery, we offer express shipping options that may deliver your order within a shorter time frame.
Same-day Delivery (for select areas): In certain regions of Kerala, we offer same-day delivery for orders placed before 10:00 AM. This is subject to product availability and shipping zone restrictions.

2. Shipping Charges

Shipping charges are calculated based on the weight of the items in your order, the shipping method selected, and the delivery destination. The final shipping charge will be displayed to you at checkout before you complete your order.

Shipping within Kerala: We offer free or discounted shipping for orders above a certain amount. For orders below the threshold, a standard shipping fee will apply.
Shipping Outside Kerala: For delivery to locations outside Kerala, shipping fees are calculated based on the destination and the weight of the order. Additional charges may apply to remote areas.

At checkout, you will be provided with an accurate estimate of your shipping costs.

3. Delivery Time

Delivery times vary depending on the shipping method chosen and your location. While we strive to provide timely deliveries, please note that these are estimated delivery windows and are not guaranteed.

Within Kerala:
- Standard Shipping: Typically 2-4 business days for major cities and towns.
- Express Shipping: Typically 1-2 business days for major cities in Kerala.
- Same-day Delivery: Available for orders placed before 10:00 AM, within select locations in Kerala.
Outside Kerala:
- Standard Shipping: Delivery within 5-7 business days depending on the destination.
- Express Shipping: Delivery within 3-5 business days for major cities.

Please note that delivery times may be longer during holidays or due to unforeseen circumstances, such as natural disasters, strikes, or delays with third-party carriers.

4. Order Processing Time

Orders are processed 2 business days after receiving payment confirmation. You will receive an email notification once your order has been shipped. Please note that orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking Your Order

Once your order has been dispatched, we will send you a tracking number via email so you can track your shipment. You can track your package directly on the carrier's website using the tracking number provided.

If you experience any issues with tracking your order, or if there are delays or discrepancies, please contact us at +91 7560902502, and we will assist you in resolving the issue.

6. Shipping Restrictions

Due to the perishable nature of our products, we may have some shipping restrictions in place. Here are a few important things to note:

International Shipping: Currently, we only ship within India. We do not offer international shipping at this time.
Remote Locations: Some remote or hard-to-reach areas may experience longer shipping times or may not be eligible for certain delivery methods. We will notify you if your shipping address is located in one of these areas.
Edible Products: Since we sell edible items, we take extra care to ensure our products are shipped quickly to maintain their freshness. We do not recommend using shipping methods that will significantly delay the delivery of perishable products.
Same-day Delivery: Available only in select locations in Kerala. Please check if your address is eligible during the checkout process.

7. Handling Damaged or Lost Shipments

We take great care in packaging your order to ensure it arrives in excellent condition. However, in the rare event that your order is damaged during transit or if it is lost, we ask that you report the issue to us as soon as possible.

Damaged Products: If your order arrives damaged or in poor condition, please take photos of the damage and contact our customer support team within 2 days of receiving your order. We will arrange for a refund or replacement for the damaged products.
Lost Shipments: If your shipment does not arrive within the expected delivery time frame, please contact us immediately. We will work with the shipping carrier to investigate the issue. If your package is confirmed as lost, we will issue a full refund or dispatch a replacement order.

8. Missing or Incorrect Items

We take every effort to ensure your order is accurate. However, if you find that an item is missing or if you receive an incorrect item, please contact us within 2 days of receiving your order.

Missing Items: If an item is missing from your order, please notify us immediately. We will investigate and either ship the missing item or issue a refund.
Incorrect Items: If you receive an incorrect item, we will arrange for a return and send you the correct item or issue a refund.

9. Packaging and Quality of Products

To maintain the quality of our products, we take extra care when packing edible items. Our packaging is designed to ensure that your snacks reach you in the best condition possible. However, please note the following:

Perishable Items: Since our products are perishable, we recommend consuming them within the specified shelf life. We take every effort to ensure that products shipped are fresh and within their expiration dates.
Packaging Materials: We use materials designed to keep products intact during transit, but please be cautious when opening packages. If you experience any issues with packaging or the condition of the items, please contact us promptly.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at:

Email: adamfoodindustries2024@gmail.com
Phone: +91 7560902502
Address: ADAM Food Industries, Chittalikal, Kasargod, Kerala

By placing an order with Eatsmaa.com, you agree to our Shipping Policy and understand the terms outlined above.